你準備好進到客戶的心坎裡了嗎？

在美國密蘇里浸信會醫療中心接受小手術的病患，通常會收到由操刀醫師、護士們和手術室其他成員的手寫謝卡。寫一張謝卡可能不過花5分鐘而已，他們卻讓收到的人留下莫大的印象。該醫院能名列全球最大財經媒體「湯生路透」的全美百大頂尖醫院，絕非意外。

Patients who undergo minor surgeries at Missouri Baptist Medical Center often get a handwritten thank-you note from the director of surgical services as well as cards from nurses and other members of the operating room team. The cards likely took all of five minutes to write but they create a tremendous impression on the recipients. It’s therefore no real surprise the hospital has for the past few years featured on the Thomson Rueter’s list of the top 100 hospitals in America.

－《大師輕鬆讀》No. 405 客服到心坎裡

對比於台灣的白色巨塔，這個貼心的小地方，不僅可以改善醫病關係，更能讓病患的心靈受到撫慰，可以說是更進一步地療癒服務。你準備好進到客戶的心坎裡了嗎？